At MAC Hockey, we want to keep things simple, fair, and transparent. We stand behind the quality of our hockey sticks and are here to help if something goes wrong.

Returns

Due to the nature of hockey equipment and performance products, we do not accept returns for change of mind once a stick has been used, cut, modified, or played with.

If your stick arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. Items must be unused and in their original condition.

Please inspect your order upon delivery and get in touch as soon as possible if there are any issues.

Warranty

All MAC Hockey sticks include a 30-day replacement warranty from the date of purchase.

If your stick experiences a manufacturing fault or breaks during normal use within this period, please contact us and we'll assess your claim as quickly as possible.

To submit a warranty claim, you'll need:

• Proof of purchase
• Clear photos of the damage
• A photo showing the original warranty sticker/label still attached to the stick

Important: The original warranty sticker/label must remain attached to the stick for the warranty to be valid. The warranty does not cover damage resulting from misuse, abuse, accidental damage, alterations, incorrect cutting, or other modifications.

Making a Claim

To submit a return or warranty claim, please email:

📧 support@machockey.co.nz

Include your order number, a description of the issue, and clear photos of the stick. Our team will review your claim and get back to you as soon as possible.