Refund policy

Returns & Refunds Policy

We want to keep our returns process clear and fair.

Returns

Due to the nature of hockey equipment, we do not accept returns for change of mind once a stick has been used.

If your stick arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your order so we can assess the issue.

To be eligible for a return:

The item must be unused
In its original condition and packaging
Proof of purchase is required

To request a return, contact us at support@machockey.co.nz
Returns sent without prior approval will not be accepted.

Warranty

All sticks are covered by a 30-day warranty from the date of delivery.

If your stick breaks during normal use within this period, we’ll assess the claim and work with our supplier to honour the warranty.

To make a warranty claim, you must provide:

Proof of purchase
Clear photos of the broken stick
A photo of the original sticker/receipt still attached to the stick

⚠️ The sticker must remain on the stick for the warranty to be valid.
Damage caused by misuse, abuse, or modifications is not covered.

Non-Returnable Items

Used sticks
Custom orders or personalised items
Sale items

If you’re unsure whether your item is eligible, please contact us before purchasing.

Refunds

If a return or warranty claim is approved, we’ll notify you once the item has been received and inspected.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

Contact

For all return or warranty enquiries, contact us at:
support@machockey.co.nz